Privacy policy

Return & Refund Policy

At Elarivelle Co., your satisfaction is our priority.

This Privacy Policy explains how Elarivelle Co. ("we," "us," or "our"), based in Amarillo, Texas, collects, uses, and shares your personal information when you visit or make a purchase from our website.

Information We Collect

  • Information you provide: name, email address, phone number, shipping and billing address, and order details when you make a purchase, sign up for emails, or contact us.
  • Payment information: payments are processed securely by Shopify and our payment providers. We do not store your full card number.
  • Automatically collected information: device and browser information, IP address, pages viewed, and how you interact with our site, collected through cookies and similar technologies.

How We Use Your Information

  • To process and ship your orders and provide customer support
  • To send order updates and, if you opt in, marketing emails or texts
  • To improve our website, products, and shopping experience
  • To prevent fraud and comply with legal obligations

How We Share Your Information We share information only as needed to run our store, including with Shopify (our e-commerce platform), payment processors, partner brands and fulfillment partners who ship your order, shipping carriers, and marketing and analytics tools. We may also disclose information when required by law. We do not sell your personal information.

Cookies We use cookies to keep our site working, remember your cart, and understand site traffic. You can control cookies through your browser settings.

Marketing You can unsubscribe from marketing emails at any time using the link in the email, or reply STOP to opt out of texts.

Your Rights Depending on where you live, including under the Texas Data Privacy and Security Act, you may have the right to access, correct, delete, or obtain a copy of your personal information, and to opt out of targeted advertising. To make a request, email helloelarivelle@gmail.com. We will respond within the time required by law.

Data Retention & Security We keep your order information for as long as needed for our records and legal obligations, and we use reasonable safeguards to protect it.

Children Our website is not intended for children under 13, and we do not knowingly collect their information.

Changes We may update this policy from time to time. The latest version will always be posted on this page.

Contact Elarivelle Co., Amarillo, Texas · helloelarivelle@gmail.com · (806) 437-6767